Travel Notification

Planning to Travel?

We want your next trip to be as hassle free as possible.

To help prevent interrupted service with your Banterra Bank Visa® Debit Card, please notify us at least one day prior to your departure. Notifying Banterra will ensure your Visa® Debit Card purchases are not blocked by our fraud monitoring systems. Without notification of your travel we may block usage of your Visa® Debit Card when transactions outside your normal spending habits are identified.

Important Notice:

From time to time, we may block transactions from a specific city(s), state, region or country due to fraudulent activities.  Transactions will be restricted if your Visa® Debit Card is used within the blocked areas.

Click here   for a current list of blocked areas.

To notify us of your travel plans, please do one of the following:

• Call Banterra’s customer support at 877-541-2265, option 2.  We are available to take your call weekdays from 6:30 a.m. to 5:00 p.m. CST.  
  
• Click here to send us a secure email. Be sure to include the following in your email to us. 
  
  
  • Your Name(s)
  • Visa® Debit Card Number(s)
  • Departure and Return dates
  • Destination and/or Places(s) of travel (city, state, country)
  • Phone Number  (in case we need to contact you during your travel)

Information To Take With You:

Banterra Bank – 877-541-2265, option 2. (Monday – Friday from 6:30 a.m. - 5:00 p.m.)
After Hours  – 800-264-4274

Important Reminders*

• Carry more than one credit and/or debit card when traveling.
• Daily withdrawal and purchase limits apply.  Call us for more information about these limits.
• International cross-border and currency conversion fees may apply.

*See your Visa® Debit Card Disclosure for complete details.