Consumer Accounts - Electronic Fund Transfers

Your Rights and Responsibilities

Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference.

Electronic Funds Transfer Initiated by Third Parties. You may authorize a third party to initiate electronic funds transfers between your account and the third party's account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt).  In all cases, these third party transfers will require you to provide the third party with your account number and bank information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your bank and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic funds transfer. Examples of these transfers include, but are not limited to:

• Preauthorized credits -  You may make arrangements for certain direct deposits to be accepted into your checking or savings.
• Preauthorized payments - You may make arrangements to pay certain recurring bills from your checking or savings.
• Electronic check conversion -  You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.
• Electronic returned check charge -  You may authorize a merchant or other payee to initiate an electronic funds transfer to collect a charge in the event a check is returned for insufficient funds. 

Banterra Visa Debit Card ATM Transactions - types of transfers- You may access your account(s) by ATM using your Banterra VISA® Debit Card and your personal identification number (PIN)(as applicable) to:

• Deposit funds to checking, savings, and money market accounts
• Withdraw cash from checking, savings and money market accounts. You may withdraw no more than $300.00 per day (on-line) or $100.00 per day (off-line)
• Transfer funds between checking, savings, and money market accounts to checking, savings, money market accounts 
• Get balance information about checking, savings or money market accounts.

Some of these services may not be available at all terminals.

PINless debit on a PIN-Debit Network - Your Card allows you to conduct transactions using the NYCE, Pulse and Cirrus debit networks, which generally require you to enter your PIN. Some Merchants are authorized to accept non-Visa debit transactions without requiring you to enter your PIN. For example, the debit networks support bill payment transactions. These PINless payments are initiated directly with the biller and your identity is verified using known information instead of using a PIN. These transactions are not covered by the provisions of the VISA cardholder agreement since these are non-VISA transactions.

FEES:

• We will charge you $5.00 to replace a lost or stolen Banterra VISA® Debit Card.
• We will charge you $3.00 for each ATM transaction made at an ATM we do not own or operate.

Banterra VISA® Debit Card Point-of-Sale Transactions - types of transactions -. You may access your checking account(s) to do transactions that participating merchants will accept, including:

• purchase goods in person, by phone or online 
• pay for services, in person, by phone or online
• get cash from a participating merchant or financial institution
• Point-of-Sale Transactions - dollar limitations - using your VISA® Debit Card: You may not exceed $1,000.00 in transactions per day.

PINless debit on VISA Network - PINless debit transactions routed through VISA may be those that require signing a receipt, providing a Card number over the phone or via the Internet, or swiping the Card through a point-of-sale terminal.  

CURRENCY CONVERSION OF INTERNATIONAL TRANSACTIONS
 

Visa

When you use your Visa® Debit Card at a merchant that settles in currency other than US dollars, the charge will be converted into the US dollar amount. The currency conversion rate used to determine the transaction amount in US dollars is either:

• a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or
• the government-mandated rate in effect for the applicable central processing date.

The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.

A 0.80% Cross Border Fee will be assessed on all single currency International Visa/PLUS transactions. If Visa/PLUS has performed a currency conversion function, the fee will be 1% for International transactions.
 

Cirrus, MasterCard, or Maestro

• This fee will be based on either a government mandated exchange rate, or a wholesale exchange rate selected by Cirrus, MasterCard, or Maestro and the rate used will be the applicable rate on the day the transaction was processed, which may differ from the date of the transaction or when it posted to the cardholder's account.

A 0.80% Cross Border Fee will be assessed on all international transactions whether or not a currency conversion function was performed by Cirrus, MasterCard or Maestro.

Advisory Against Illegal Use: You agree not to use your Card(s) for illegal gambling or other illegal purposes. Display of a payment card logo by, for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located.

Computer Access Plan - types of transfers - You may access your account(s) by computer at www.banterrabank.com and  using your Customer ID Number and Password to: 

• Transfer funds between checking, savings, and money market accounts to checking, savings, money market accounts, or loans 
• Get balance information about checking, savings, certificate of deposit, line of credit or money market accounts, or loans
• Get withdrawal history about checking, savings or money market accounts
• Get deposit history about checking, savings or money market accounts
• Get transaction history about checking, savings or money market accounts, or loans 

Bill Payment & Presentment - types of transfers -

You may access this service by computer at www. banterrabank.com and using your Customer ID Number and Password. You may access this service to:

• Make payments from your checking account(s) to third parties. (Some payments made by paper check will not be subject to this Electronic Fund Transfer disclosure. See your service agreement for details.)

Limits and Fees - Please refer to our fee disclosure for information about fees and limitation that may apply to these electronic fund transfers.

ATM Operator Network Fees - When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

Limitations on Frequency of Transfers. In addition to those limitations on transfers elsewhere described, if any, the following limitations apply to your savings or money market account(s):

• Transfers from a money market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer are limited to six per statement cycle.
• Transfers from a savings account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer are limited to six per month with no transfers by check, draft, Debit Card, or similar order to third parties.

Documentation

Terminal Transfers. You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or point-of-sale terminals. You may not get a receipt for point-of-sale purchases $15.00 or less.

Preauthorized Credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company:

• The person or company making the deposit will tell you every time they send us the money.
• You can call us at 877.541.2265 to find out whether or not the deposit has been made.

Periodic Statements -You will get a monthly account statement from us for your checking and money market account(s). You will get a monthly account statement from us for your savings account(s), unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.

Online Banking Transfers - You will be provided a confirmation of your online transfers that you may print and keep.

Preauthorized Payments

Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:

• Call or write us at the telephone number or address listed in this disclosure in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we require you to put your request in writing and get it to us within 14 calendar days after you call.

Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more that a certain amount from the previous payment, or when the amount would fall outside certain limits that you set).

Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so we will be liable for your losses or damages.

Financial Institution's Liability

Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer
• If the Automated Teller Machine where you are making the transfer does not have enough cash
• If the terminal or system was not working properly and you knew about the breakdown when you started the transfer
• If circumstances beyond our control (such as fire or flood) prevent the transfer despite reasonable precautions that we have taken
• There may be other exceptions stated in our agreement with you

Confidentiality

We will disclose information to third parties about your account or the transfers you make:

• Where it is necessary for completing transfers
• In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant
• In order to comply with government agency or court orders
• As explained in our Privacy Policy Disclosure, provided separately

Unauthorized Transfers

(a)Consumer Liability - (1)Tell us AT ONCE if you believe your Card and/or code has been lost or stolen, or if you believe that an electronic funds transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your Card and/or code without your permission.

• If you do NOT tell us within two business days after you learn of the loss or theft of your Card and/or code, and we can prove we could have stopped someone from using your Card and/or code without your permission if you had told us, you could lose as much as $500.
• Also, if your statement shows transfers that you did not make, including those made by Card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
• If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
• Additional Limit on Liability for Banterra VISA® Debit Card. Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen Banterra VISA® Debit Card. This additional limit on liability does NOT apply to ATM transactions or to transactions using your personal identification number which are not processed by VISA®.

(b) Contact in event of unauthorized transfer. If you believe your Card and/or code has been lost or stolen, call or write us at the telephone number or address listed in this disclosure. You should also call the number or write to the address listed in this disclosure if you believe a transfer has been made using the information from your check without your permission.

Error Resolution Notice

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in this disclosure, as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

• Tell us your name and account number (if any).
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days for point-of-sale transactions and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before the account is opened.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Banterra Bank
Electronic Banking Department
P.O. Box 291
1404 U.S. Route 45 South
Eldorado, IL 62930
Phone: (877) 541-2265 (Toll-Free)

Business Days: Monday through Friday
Excluding Federal Holidays